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A Please contact us. We will review and offer refund or replacement depending on the situation.
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A The factories will inspect every batch before delivery. Photos or videos of the goods can be shared before shipping.
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A Our default is EXW, but we can also support FOB or CIF through partner forwarders.
For DDP (including customs clearance), availability depends on the destination country — please inquire.
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A In most cases, yes. We or our partnered forwarders can ship to most countries in Southeast Asia, Africa, Latin America, and other regions.
Please tell us your country and preferred shipping method, and we’ ll offer suggestions.
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A 1. It depends on your destination and shipping method:
· Express: 5– 10 days
· Air freight: 7– 15 days
· Sea freight: 20– 50 days
We’ ll confirm the lead time and arrange shipment after receiving payment.
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A Yes. We support flexible MOQs and mixed product orders.
Small-volume orders can be shipped by air or express courier.
Our freight agents can help consolidate shipments and offer affordable shipping options.
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A We mainly offer EXW (Ex Works) service. Most of our long-term clients use their own freight forwarders.
However, if you don’ t have one, we ’ re happy to recommend trusted freight agents we ’ ve cooperated with for years.
They can help with air, sea or express shipping to your destination.
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A A: Our standard payment terms are:
30% deposit after order confirmation, 70% before shipment.
For some small or trial orders, we may request full payment upfront.
Long-term customers may enjoy more flexible arrangements.
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A We accept T/T bank transfer, PayPal, and other payment methods.
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A 3. Yes. We accept mixed designs in most cases, especially for ribbons, bows and gift bags.
Depending on the total quantity, we can help arrange production and packing flexibly.
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A 2. We offer:
· Logo printing on wrapping paper, bags, and ribbons
· Custom packaging (e.g., header cards, roll packing, barcode labels)
· Size customization (e.g., rope length, ribbon width, paper sheet size)
· Material adjustments (subject to MOQ and availability)
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A Yes, but we keep it flexible. MOQ depends on product type and custom process.
Please send your request and we’ ll evaluate the best MOQ plan for your case.
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A 1. Yes. For most items, we support flexible packaging:
· Wrapping paper: flat sheets, rolled with/without core, or by bundle
· Pull bows & gift decorations: with barcode stickers, custom bags or header cards
· Ribbons: on spools, rolls, or custom cut length
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A Yes. We support custom printing for gift wrapping paper, gift bags, ribbons, and more.
You can send us your design files (AI, PDF or high-resolution images), and we’ ll confirm printing details and MOQ based on your needs.
